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If the upload fails, the official guidance is to contact support and attach a screenshot of the error. The confirmed document groups are identity, proof of address and proof of payment ownership. A pending withdrawal can be canceled from the Withdrawal tab or from Balance History before it is fully processed. If the payout goes by bank transfer, another 3-5 business days may be added after the request is released.
AU and NZ players have no card or banking withdrawal options, so the only practical ways to withdraw at these markets are e-wallets and crypto. Both welcome offers have a 35x playthrough requirement for deposit and bonus amounts combined. For the 4-part welcome pack, each bonus must be fully wagered before the player can activate the next stage, and each is valid for 10 days from activation. The deposit and bonus use x35 wagering, spin winnings use x40 wagering, and the spins are split into 20 per day for 10 days. A payout can be blocked by unfinished wagering, funds still held on the bonus balance, https://casea2.net/ reaching the withdrawal limit, verification or security review, or a rule issue such as payment details that do not match.